Refund policy

Returns and Refunds

We want you to be satisfied with your purchase. If you are unsatisfied with your order, please contact us within 30 days of delivery to request a return.

Return eligibility

To qualify for a return and refund:

The return must be requested within 30 days of delivery.
The product must be unused and in its original packaging.
Proof of purchase may be required.

Products that have been opened, used, damaged after delivery, or removed from their original packaging may not qualify for a refund.

Starting a return

Before sending an item back, please contact us at info@omnaturalremedy.com for return instructions.

Approved returns should be sent to:

Old Mountain Natural Remedy
860 Fiddlers Ridge Rd
Saint Helena Island, SC 29920

Items returned without first contacting us may not be accepted.

Return shipping costs

Customers are responsible for all return shipping costs. Old Mountain Natural Remedy does not provide prepaid return shipping labels and is not responsible for paying return postage.

Original shipping charges are nonrefundable unless the return is the result of an item that was damaged, defective, or incorrect when delivered.

We recommend using a trackable shipping service, as we are not responsible for returned packages that are lost or damaged in transit.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly so we can review the issue and make it right.

Please include your order information and photographs of the item and packaging when applicable.

Non-returnable items

The following items may not be eligible for return:

Products that have been opened or used
Products that are not in their original packaging
Perishable goods, including food, tea, flowers, or plants
Custom or personalized products
Personal care or beauty products
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

Please contact us with questions about whether a specific product is eligible for return.

Exchanges

We do not process direct exchanges. To receive a different product, request a return for the original item and place a separate order for the replacement item.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 7–10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.